fg9999 Privacy Policy —
Your information is safe with us

fg9999 ("we", "our", or "platform") is an online casino and gaming service provider serving players in Bangladesh. This privacy policy ("policy") applies to our website fg9999.cam and all services under it.

The purpose of this policy is to clearly inform you about what personal information we collect, why we collect it, and how we keep that information secure. We believe transparency in data protection is a fundamental right of every user.

By registering on our platform, creating an account, or using any of our services, you are providing your explicit consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team for assistance.

fg9999 collects only the information necessary to properly provide our services. The different types of information collected are described below:

2.1 Information Provided Directly

Information you provide directly at the time of registration and for account management:

• Full name and date of birth
• Email address
• Mobile number (for verification)
• Current address
• National ID or passport number (for age and identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Pages visited and duration of use
• Referral source information
• Login and activity times according to Bangladesh Standard Time (BST, UTC+6)

2.3 Transaction-Related Information

The following information is recorded during financial transactions:

• Deposit and withdrawal amounts and dates
• Payment method used
• Transaction ID and reference number
• Gaming history (bet amounts, win/loss records)

fg9999 uses collected information only for the following legitimate and transparent purposes. We never use your information unnecessarily.

• Account Management: To create, verify, and properly manage your account.
• Identity and Age Verification: To confirm that only users aged 21 or older use the platform.
• Transaction Processing: To complete deposits, withdrawals, and bonus payments without interruption.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Customer Service: To provide effective support through 24/7 live chat and email.
• Relevant Communications: To send important account notifications, transaction confirmations, and security alerts.
• Responsible Gaming: To identify problematic gaming behaviour and provide support when needed.
• Legal Compliance: To follow applicable laws and the directives of regulatory bodies.
• Service Improvement: To analyse user experience and improve the quality of the platform.

We will never use your information for marketing or promotional communications without your consent. You have the right to opt out of marketing communications at any time.

fg9999 uses industry-standard security technology to protect your personal information. The key features of our security infrastructure are as follows:

4.1 Technical Protection

• SSL Encryption: All data transmitted through the website and app is protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is protected using advanced encryption algorithms.
• Firewall and Security Monitoring: Our servers are protected by advanced firewalls and 24/7 security monitoring.
• Two-Factor Authentication: An additional layer of security is provided for account access.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information necessary for legal obligations and dispute resolution may be retained for a specified period. Once that period has passed, the information is securely deleted or anonymised.

4.3 Access Control

Only authorised personnel are given access to the information they need to carry out their specific responsibilities. All access is monitored through strict policies and logging systems.

fg9999 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, data sharing may occur in the following limited and legitimate circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions.
• Identity Verification Services: Minimum information may be shared with trusted third parties for KYC (Know Your Customer) verification required to meet legal obligations.
• Technology Service Providers: Technology partners that help operate our platform provide their services under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in compliance with applicable law in response to court orders, investigations, or legal obligations.
• Fraud Prevention: Limited information may be shared with industry-standard security partners to identify and prevent fraudulent activity.

In all of the above cases, third parties are bound to comply with fg9999's privacy standards and legal guidelines. They may not use your information beyond the stated purpose.

The fg9999 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — login sessions, security tokens, and so on. These cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and account customisation.
• Analytics Cookies: To collect site usage statistics for the purpose of improving service quality. These contain no personally identifiable information.

6.2 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some core platform features to not function correctly.

fg9999 respects your rights regarding your information. Your key rights are described below:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: If there is any error in your personal information, you may request that it be corrected.
• Right to Erasure: In certain circumstances, and where there is no conflict with legal obligations, you may request that your information be deleted.
• Right to Object to Processing: You may object to the use of your information for marketing communications or unspecified purposes.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Withdraw Consent: You have the right to withdraw your consent to optional data processing at any time.

To exercise any of the above rights, please contact our support team via live chat or email. We are committed to responding to your request within thirty days of receipt.

fg9999 strictly provides services only to users aged 21 or older. The protection of minors is one of our highest priorities.

We follow an age verification process at the time of registration. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete all associated information.

We do not knowingly collect any information from minors. If a parent or legal guardian believes that a minor has created an account on our platform, please notify our support team immediately.

We treat the security of financial transactions on the fg9999 platform with the utmost seriousness.

9.1 Payment Methods

We support the following payment methods — bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

9.2 Protection of Financial Information

• Card or mobile banking PIN numbers are never stored on our servers.
• All payment transactions are processed through encrypted connections.
• Mobile number verification is required for both deposits and withdrawals.
• If an unusual transaction is detected, the account is temporarily suspended and the user is notified.

9.3 Withdrawal Timeframe

Standard withdrawal requests are processed within 10 to 45 minutes of approval. Additional time may be required for the verification process for security reasons.

fg9999 reserves the right to review and update this privacy policy as needed. Reasons for changes may include:

• Changes in the scope or features of the service
• Changes in legal or regulatory requirements
• Advances in security technology and practices
• Alignment with industry-standard best practices

If any important changes are made, registered users will be notified at least seven days in advance via email or platform notification. If you continue using the platform after the updated policy takes effect, you will be considered to have agreed to the new policy.

Previous versions of the policy are kept on record and will be provided through the support team upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy and data protection team is here for you.

• 24/7 Live Chat: Chat directly in Bengali from the platform's support section.
• Email: [email protected]

We are committed to responding in writing to all privacy-related requests within thirty days. For urgent security matters, you can get immediate assistance via live chat.